diff --git a/monitoring/src/main/java/org/thingsboard/monitoring/notification/incident/IncidentManager.java b/monitoring/src/main/java/org/thingsboard/monitoring/notification/incident/IncidentManager.java
index 1e52c37634..c25abfc081 100644
--- a/monitoring/src/main/java/org/thingsboard/monitoring/notification/incident/IncidentManager.java
+++ b/monitoring/src/main/java/org/thingsboard/monitoring/notification/incident/IncidentManager.java
@@ -94,7 +94,14 @@ public class IncidentManager {
         } finally {
             if (activeIncidentThreadId != null) {
                 lastAlertTime = Instant.now();
-                resetResolutionTimer();
+                // High latency is a warning only — it has no explicit recovery signal
+                // (HighLatencyNotification fires only when something is above threshold),
+                // so resolution hinges on failing services alone.
+                if (failingServices.isEmpty()) {
+                    resetResolutionTimer();
+                } else {
+                    cancelResolutionTimer();
+                }
             }
         }
     }
@@ -172,10 +179,15 @@ public class IncidentManager {
     }
 
     private void resetResolutionTimer() {
+        cancelResolutionTimer();
+        resolutionTask = scheduler.schedule(this::resolveIncident, resolutionTimeoutSeconds, TimeUnit.SECONDS);
+    }
+
+    private void cancelResolutionTimer() {
         if (resolutionTask != null) {
             resolutionTask.cancel(false);
+            resolutionTask = null;
         }
-        resolutionTask = scheduler.schedule(this::resolveIncident, resolutionTimeoutSeconds, TimeUnit.SECONDS);
     }
 
     private void startDurationUpdater() {
diff --git a/monitoring/src/test/java/org/thingsboard/monitoring/notification/incident/IncidentManagerTest.java b/monitoring/src/test/java/org/thingsboard/monitoring/notification/incident/IncidentManagerTest.java
index afcd20adf3..b7051db534 100644
--- a/monitoring/src/test/java/org/thingsboard/monitoring/notification/incident/IncidentManagerTest.java
+++ b/monitoring/src/test/java/org/thingsboard/monitoring/notification/incident/IncidentManagerTest.java
@@ -135,6 +135,27 @@ class IncidentManagerTest {
         assertThat(transport.updates).isEmpty();
     }
 
+    @Test
+    void doesNotAutoResolveWhileServicesAreStillFailing() throws Exception {
+        manager.shutdown();
+        transport = new RecordingTransport();
+        manager = new IncidentManager(transport, 1L, "tbqa", false);
+
+        manager.sendAlert("CoAP failure", List.of(AffectedService.failing("CoAP", 1)));
+        Thread.sleep(1500);
+
+        assertThat(transport.updates)
+                .extracting(RecordingTransport.Message::text)
+                .noneMatch(t -> t.contains(":white_check_mark:"));
+
+        manager.sendAlert("CoAP is OK", List.of(AffectedService.recovered("CoAP")));
+        Thread.sleep(1500);
+
+        assertThat(transport.updates)
+                .extracting(RecordingTransport.Message::text)
+                .anyMatch(t -> t.contains(":white_check_mark:"));
+    }
+
     private static class RecordingTransport implements IncidentTransport {
         private final AtomicInteger threadCounter = new AtomicInteger();
         final java.util.List<String> incidents = new java.util.ArrayList<>();